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''This entry describes performance management in an Information Technology context. See'' Performance Management ''for a description of performance management in a more general context.'' IT performance management is a term used in the Information Technology (IT) field, and generally refers to the monitoring and measurement of relevant performance metrics to assess the performance of IT resources. It can be used in both a business or IT Management context, and an IT Operations context. Companies who offer IT performance management tools include Xangati, TeamQuest, IBM, CA, BMC, Sightline Systems, SevOne and HP Software Division.〔(Network World. “HP redefines IT performance management. New software suite and other tools aimed at helping IT show its value to the business.” Beth Schultz. June 1, 2011. )〕 Some of the different types and categories of IT performance management include those related to networks, applications, self-learning, and business transactions. ==Business vs. operations context== In a business or IT Management context, IT performance management is concerned with measuring the expenditure of capital and human resources on Information Technology projects. This allows the business to determine how these expenditures improve strategic and operational capabilities of the firm in designing and developing products and services for maximum customer satisfaction, corporate productivity, profitability, and competitiveness.〔M.K. Badawy (1998), Technology Management Education: Alternative Models. California Management Review. 40 (4), pp. 94–115〕 This type of IT Performance Management is usually of interest to executive level IT personnel, all the way up to the Chief Information Officer (CIO), and is related to IT Portfolio Management. In an IT operations context, IT performance management is the subset of tools and processes in IT Operations which deals with the collection, monitoring, and analysis of performance metrics. These metrics can indicate to IT staff whether a system component is up and running (available), or that the component is behaving in an abnormal way that would impact its ability to function correctly—much like how a doctor may measure pulse, respiration, and temperature to measure how the human body is "operating". This type of monitoring originated with computer network components, but has now expanded into monitoring other components such as servers and storage devices, as well as groups of components organized to deliver specific services and Business Service Management). 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「IT performance management」の詳細全文を読む スポンサード リンク
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